Contact

If you have any questions, please don’t hesitate to get in touch! 

FREQUENTLY ASKED QUESTIONS

Where are Constança Bastos pieces made?

Our products are produced in small ateliers in Portugal. Our limited editions are based on ethical and fair trade principles that respects the people and the environment.

How can I check my size?

We provide a size guide, specific for each product on the product page.

Do you have any promocodes?

From time to time we may offer promotional codes on our own website. If you have a promocode, please enter it at check out. Please be aware, our promocodes can expire and may need to be used within a certain time frame.

How long will take to receive my order?

Portugal and Spain | 2 business days

Europe | 2 - 6 business days

USA and Canada | 5 business days

You can expect to receive an email notification shortly after your order has been dispatched.

How much does the shipping costs?

We use DHL to ship domestically and internationally. We provide a range of standard and express delivery options depending on your location. For more information check the Shipping Policy.

Can I return my order?

To start a return, you can contact us at info@constancabastos.com and tell us your order number. We have a 15 days return policy, which means you have 15 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. For more information check the Return Policy.

Can I exchange my order?

To start a return, you can contact us at info@constancabastos.com and tell us your order number and what items you want to exchange. We request you to fill the card that goes inside your package with the items that you desire. Place the filled card inside your shipping package and send back to us. Once a package is received, checked and approved, we'll send the replacement item within 5 working days. For more information check the Return Policy.

Can I cancel my order?

If your order has not yet been shipped, kindly reach out to us via email at info@constancabastos.com. We are happy to assist with order cancellations within a 24-hour window from the time of placing your order. Please note that we are unable to accept cancellation requests outside of this timeframe.